SMS Policy (10DLC Compliance)

Effective Date: 12/20/2022

1. Purpose
This SMS Policy outlines the terms governing the use of SMS communications from Dromen Inc. and ensures compliance with 10DLC (10-Digit Long Code) regulations set forth by mobile carriers and regulatory bodies.

2. Consent and Opt-In Requirements

  • By providing your phone number, you consent to receive SMS communications from Dromen Inc.
  • Users must explicitly opt in to receive promotional or transactional messages.
  • We do not purchase, rent, or use third-party lists for SMS marketing.

3. Message Types
We may send:

  • Transactional Messages: Invoice notifications, payment updates, employee shift information, customer support responses, time sheet approval.

4. Opt-Out and Help Instructions

  • You may opt out of SMS communications at any time by replying STOP to any message.
  • For assistance, reply HELP or contact us at (562) 800-3130.
  • Opting out of marketing messages does not affect transactional communications.

5. Message Frequency

  • We strive to limit SMS messages to reasonable frequencies as per customer preferences.
  • The exact number of messages per month may vary based on user engagement.

6. Fees and Charges

  • Dromen Inc. does not charge for SMS messages, but standard carrier messaging and data rates may apply.
  • Check with your mobile provider for applicable charges.

7. Data Security and Privacy

  • We do not share your phone number with third parties for marketing.
  • All SMS communications comply with applicable data protection laws.

8. Compliance with 10DLC Regulations

  • All SMS campaigns are registered with The Campaign Registry (TCR) as required under 10DLC compliance.
  • We ensure transparency in message content and avoid prohibited content such as spam, phishing, or illicit promotions.
  • We monitor compliance with CTIA (Cellular Telecommunications and Internet Association) guidelines and carrier rules.

9. Changes to This SMS Policy
We reserve the right to update this policy at any time. Any changes will be communicated via our website.

10. Contact Us
For any SMS-related inquiries, please contact (562) 800-3130.